The Kanga Standard
Most of what a committee or manager worries about with a grounds contractor isn't the mowing. It's whether they'll turn up, behave well on site, and make the job easy to sign off. This is our written promise on exactly that.
Held to a standard
Five promises, in writing, for every site
Anyone can say they're reliable. The Kanga Standard sets out what that actually means on your site: how we present and conduct ourselves, how we schedule, how we report, how we communicate, and how we keep the work safe and compliant. It's the same standard on every property, whether it's a small complex or a large commercial site, from your first enquiry to the last invoice.
What you can expect, every visit
1 · Presentation & conduct on site
Turned out properly and working safely around residents, staff and the public. Gates left as found, pets and access respected, noise kept to sensible hours, and the site left clean, with clippings and prunings cleared every visit, not left for someone else.
2 · Reliability
A set schedule that suits the property, and we attend on the day we say we will. If weather forces a change, you hear it from us, so you're not left wondering. The same operator services your site, so nothing has to be re-explained each time.
3 · Reporting
Seasonal condition reports: how the grounds are tracking, and anything worth flagging: a failing tree, an irrigation fault, a safety issue. So you can show residents the levies are working, and you're never chasing confirmation that we came.
4 · Communication
One point of contact, the owner, and a reply to enquiries usually within one business day. No call-centre, no ticket queue, no being passed around. If something needs a decision, you get a straight answer. And after your first month, we check in and ask what we could be doing better.
5 · Safety & compliance
$20M public and products liability, fully insured, police-checked, WWCC and White Card carded. Safe work methods on site, safe chemical handling for weed control, and green waste taken away and disposed of responsibly. Certificate of Currency and a safe work method statement available on request.
And one operator behind all of it
Every promise above is easier to keep because the person who quotes your site is the person who maintains it. Accountability doesn't get diluted across a rotating crew. It stops with the owner, Tim Le Grand.
What our reporting actually looks like
Promise three says you'll never chase confirmation that we came. In practice, that's a short service note after each visit: what was done, and anything worth flagging before it becomes a cost.
Our larger commercial sites also receive a seasonal condition report like the one shown here: a plain-English, area-by-area summary of how the grounds are tracking, with photo records and clear status calls. Green means healthy and on track. Amber means we've spotted something and we're watching it.
It's the difference between paying an invoice and knowing exactly what you paid for, and it gives a committee or facilities manager something concrete to table at the next meeting.
Everything a manager needs for the file
The paperwork side of engaging a contractor, made simple.
$20M insured
Public & products liability. Certificate of Currency on request for your records.
Checked & carded
Police-checked, WWCC and White Card holder. Safe to work on managed and shared sites.
Safe work methods
A safe work method statement (SWMS) for the site is available on request.
Green waste handled
Clippings and prunings are removed every visit and disposed of responsibly, included in the fee.
We're working towards Cm3 contractor prequalification , the WHS prequal system many owners corporations and facility managers ask for.
Our commitment to your site
"When Kanga takes on your site, you're not getting a name off a directory and a different face each week. You're getting one operator who quotes the work, does the work, and stands behind it. I'll turn up when I say I will, keep your grounds presentable and your residents happy, leave the place clean, and keep you across the grounds with seasonal condition reports so you never have to chase me. If something's not right, you deal with me directly and I'll fix it. That's the Kanga Standard, and it's the same on every property I look after."
- The owner-operator, Kanga Gardening
Held to a standard. On every site.
Tell us about your property for a free walkthrough and a fixed monthly quote, usually with a reply the same business day.